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Response Time
We typically respond within 2 hours during business hours. For urgent matters, use our live chat or call us directly.
Global Support
We provide support in multiple languages and across all time zones. Our team is available 24/7 for critical issues.
Privacy & Security
Your information is secure and confidential. We never share your data with third parties without your consent.
Frequently Asked Questions
Find quick answers to common questions
What is your response time for support requests?
We respond to all support requests within 2 hours during business hours (9AM-6PM local time) and within 12 hours outside business hours. Priority support is available for premium plans.
Do you offer custom e-commerce solutions?
Yes, we offer custom development and enterprise solutions. Contact our sales team to discuss your specific requirements and get a custom quote.
Can I migrate my existing store to my247.shop?
Absolutely! We offer free migration assistance for all paid plans. Our team will help you seamlessly transfer your products, customers, and order history.
What payment methods do you support?
We support all major payment gateways including Stripe, PayPal, Paystack, and local payment methods in various countries. Contact us for specific payment method availability in your region.
Do you provide API access?
Yes, we provide comprehensive REST API access for all paid plans. Our API documentation is available to help you integrate with third-party services.
Is there a free trial available?
Yes! We offer a 14-day free trial with full access to all features. No credit card required to start.