Everything You Need to Know

Yes! Our free plan includes up to 100 products, basic store customization, manual order processing, email support, and basic analytics. You can use it forever without any charges. No credit card required to start.

Absolutely! You can upgrade at any time from your account dashboard. When you upgrade, you get immediate access to all premium features including unlimited products, live shopping, WhatsApp integration, and advanced analytics. You'll be billed pro-rated for the remaining period.

Yes, you can cancel your subscription at any time from your account settings. After that, cancellation takes effect at the end of your billing cycle and you won't be charged again.

The free plan includes: up to 100 products, basic store customization with our templates, manual order processing, email support during business hours, basic analytics dashboard, and access to our knowledge base.

Live shopping allows you to host interactive video streams where customers can view products and purchase in real-time. Premium plans include 2 hours of streaming per month. You can schedule streams, interact with viewers via chat, and showcase products with purchase buttons that appear during the stream.

WhatsApp integration includes: automated order notifications, abandoned cart reminders, customer support messaging, bulk messaging to customers, order status updates, and two-way communication with customers. You need your own WhatsApp Business account.

You can launch a basic store in under 30 minutes using our templates. Most merchants complete their setup within 2-3 hours including adding products and customizing their store design. We also offer guided setup for premium users.

Yes! We offer professionally designed templates for various industries including fashion, electronics, home goods, beauty, food, and services. All templates are mobile-responsive and customizable with our drag-and-drop editor.

We accept all major credit cards (Visa, MasterCard, American Express) using Stripe, and for Nigeria/Ghana we accept Paystack with local payment methods including bank transfers, USSD, and mobile money.

We support Stripe (global) and Paystack (Africa). Your customers can pay using credit/debit cards, digital wallets, bank transfers, and local payment methods depending on their location.

Yes, premium plans include multi-location inventory management. You can track stock levels across warehouses, retail stores, or fulfillment centers, set low stock alerts, and automate replenishment.

Absolutely. We use bank-level security including: SSL encryption for all data transmission, regular security audits, SOC 2 compliance, data encryption at rest, and regular backups. We are GDPR and CCPA compliant.

Free plan: Email support with 24-hour response time. Premium plans: Priority email support (2-hour response), live chat during business hours, and phone support for urgent issues. Enterprise plans: Dedicated account manager and 24/7 phone support.

Yes! We offer free migration assistance for all premium users moving from other platforms like Shopify, WooCommerce, or custom stores. Our team helps migrate products, customers, orders, and historical data.